Data management: the digital transformation of social housing
The world of social housing is changing. The IntentPlatform ensures your organisation stays with the times by maximising your efficiency and transforming the way you work. Centralise and share your data to boost the value of your portfolio, increase your teams’ agility and ultimately make your tenants happier.
Keep a close eye on your assets
Social housing operators are always pushing to find ways to improve their operational efficiency. The IntentPlatform helps them better manage their assets by providing real-time information that increases the speed and efficiency of maintenance work. Accessible to both local teams and mobile technicians, it issues alerts to ensure problems are resolved promptly, facilitates dialogue and makes it easy and simple to share information amongst stakeholders.
Manage your contracts in total transparency
It is essential that social landlords and contractors can communicate smoothly to ensure services are rendered as they should be. By facilitating dialogue and delivering greater visibility of contracts, the IntentPlatform allows social housing operators to closely monitor service quality and enter into direct and constructive communication with providers if ever an issue arises. Its versatility makes it possible to track the progress of all types of tasks (snag reports, audit reports, etc.), which allows maintenance work to be carried out quicker and guarantees a better experience for residents.
Connect your BIM
Configure your dashboards
Transform your organisation and boost customer satisfaction
The IntentPlatform represents a concrete step towards digitising your social housing organisation by breaking down information silos and improving your workforce’s agility. By modernising processes and opening up access to data, it fosters a new collaborative culture and drives staff towards achieving common goals. It also brings service providers and social housing operators closer together so they can explore new opportunities to further improve the customer experience. It’s win-win situation for all: the new innovative solutions make occupants happier while also enabling social housing organisations to operate more efficiently and gain a competitive advantage.
Develop new services
Improve your public image
Attract new talents
Simplify access to information
The IntentPlatform cuts through the mass of data — which nowadays comes from all manner of sources and channels — and centralises all the information needed to manage a property into one central location. It connects with service providers to gather data in real time and make it accessible to all customer service stakeholders: call centre operators, concierges and on-site teams, account managers, energy project managers, property managers, rental managers, etc.
They all have access to reliable, up-to-date and easy-to-understand data and can also search through historical data thanks the powerful search engine. Properties, occupants, facilities, requests, complaints, maintenance, malfunctions, documents, technical diagnostics… everything! Gone are the days of rummaging for information through all your service providers’ online accounts, making numerous phone calls or sending endless emails!
Be alerted in real time
Supervise your portfolio
Véronique Bédague, Deputy Managing Director at Nexity
« We are going to increase the value of our assets by uniting all the data our properties generate. By centralising, consolidating and analysing data in real time, we will be able to reduce our operating costs, better manage our service providers and offer a more personalised experience. We are looking forward to delivering our occupants a more flexible and tailored approach to real estate. »
Luc Laventure, Managing Director at Toulouse Métropole Habitat
« We now have a wealth of information at our fingertips. It makes working with our service providers so much simpler since we can now monitor the status of our facilities in real time. Local teams are made aware of problems even before tenants call us. »
Frédéric Mira, Director of sustainable renovation and innovation at Immobilière 3F
« We are able to optimise the landlord/service provider/occupant relationship by centralising information and metrics. Everything is shared via a single tool, which helps us better manage our contractors and improve the quality of service for our customers. »
Jérôme Capelle, Director of innovation at Pas-de-Calais Habitat
« It’s so much easier to manage regulatory inspections, safety records and ensure our service providers are fulfilling their responsibilities. The shared and standardised metrics enable us to prevent overconsumption, energy poverty and equipment breakdowns. »